Customer care / 02
Returns & refunds.
30-day return window
You may request a return within 30 days of delivery. Products must be new, unused, and in their original condition with all included components and packaging. Used or ridden products are not eligible for a standard return.
How to return by mail
Before sending anything back, contact us at support@epicpro.shop or 806-544-2923 with your order information. Our team will provide return instructions. Do not send a return without contacting us first.
Return shipping
For standard returns, the customer pays return shipping. If an item arrives damaged or we sent the wrong item, Epicpro covers the return shipping. Contact us promptly with details and photos so we can help.
Refunds
After the returned item is received and inspected, eligible returns receive a full refund to the original payment method. Your payment provider may take additional time to post the refund.
Exchanges
We do not offer direct exchanges. To get another bike, return the eligible original item and place a new order separately.
